Work at a global tech company: Training and QA Assistant Manager, Philippines

Consolidate an already successful IT career by joining Orenj technology - an international company set for rapid growth

Join a dynamic team of technical experts in a fast-growing global software development technology company.

Orenj Technology is a leading and fast-growing software development technology company head-quartered in Australia with several international offices including Metro Manila.

Our success has created continual opportunities to grow and we are now looking for qualified and experienced candidates to join our team of highly trained and dedicated professionals.

Job Details

  • Job Title: Training and QA Assistant Manager
  • Location: Makati, Metro Manila, Philippines
  • Salary: Competitive
  • Job Type: Full-Time, Permanent

Responsibilities

Orenj Technology is looking for someone who has the vision, skills, and personal drive to train our CS team to achieve success and evaluate the quality of calls in order to deliver excellence in quality customer service and sales. This person will work hand-in-hand with the Director of Sales and Operations as well as the Customer Service Manager to drive new business goals, develop competent Shift Managers and agents, and above all achieve greater success for the company.

What you’ll be doing:

  • QA, training and team development
  • Will be second-in-command to the Customer Service Manager
  • Will assist the Customer Service Manager in overseeing the development and growth of the CS team
  • Maintain group chemistry
  • Maintain regular contact with the Director for Sales and Operations to deliver new initiatives
  • Propose ideas to improve the CS team’s ability to deliver through training and mentoring
  • Report regularly on the team’s performance and suggest ideas for improvementRequirements
  • This is a key role for us moving forward and this person will need to have some very specific skills.

Requirements

Your keys to succeeding in this role:

  • Coaching and training skills
  • Quality Assurance knowledge and experience
  • Independence- has enough knowledge, experience and expertise to drive business goals with minimal supervision
  • Being business minded-understands concepts of the business and how to deliver them; must have some knowledge on operational practices; must be able to deliver ideas that would add value to the goals of the company
  • Excellent performance and project management skills
  • Staff and roster management
  • Strong leadership and mentoring skills
  • Strategic thinking
  • Some knowledge of digital marketing
  • With a Bachelor’s Degree in Management
  • International Experience

Benefits

  • Our benefits includes:
    1. - Attractive salary and bonus package
    2. - Orenj-Gras Savoya Healthcare insurance plan for all employees.
    3. - Annual company Staff Retreat package.
    4. - Being a part of a competent team in an international company with a strong growth potential.

If this sounds like the job for you, we'd love to hear from you.

How to apply

Please send your updated CV and Cover letter in English to HR Officer via: employment@orenjtechnology.com

Apply now

Only short-listed candidates will be notified on first come first serve basis.